PRIVACY POLICY

Introduction and contents

This is the privacy policy for Chess Battle Hub, registered with Serbian Business Registers Agency under corporate id. No 21683582, with registered seat at Veljka Dugoševića 54, Belgrade, Serbia, represented by Lena Miladinović, its director (hereinafter, "Chess Battle Hub"), our site [https://chessbattlehub.com/] ("site"), and our associated apps.

Chess Battle Hub cares deeply about the privacy of its visitors and users by undertaking adequate technical, organizational and personnel measures in order to secure a compliant personal information processing. To that end, this Privacy Policy ("Privacy Policy") describes how Chess Battle Hub, together with its affiliated companies worldwide, if any ("Chess Battle Hub", "we", "our", or "us"), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Chess Battle Hub users, including organizers of chess tournaments ("Organizers"), participants to such events, unregistered visitors, registered users, and unregistered users (collectively, "Users", "you", or "your"), and to all Chess Battle Hub services, including our domains (including and any of its subdomains, the "Website"), intermediation, representation, commission representation, payment processing services (collectively, the "Services"). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must as a sign of your dissent immediately leave and discontinue all use of any of our Services.

Who we are and how to contact us

Chess Battle Hub, Veljka Dugoševića 54, 11000 Belgrade, Serbia may be either the data processor or data controller in respect of your Personal Information, depending whether Chess Battle Hub collects your Personal Information (i) by your individual visit and usage of Chess Battle Hub' site or Services, or (ii) by providing Services to Users (including but not limited to Organizers) or Users-of-Users (all as defined below). This means that Chess Battle Hub may be responsible for deciding how and why Chess Battle Hub holds and uses your Personal Information. If you want to contact Chess Battle Hub directly to know more about how Personal Information is handled in your individual case, you can find our contact details in the “Contact” section within this site. In case you wish to learn more about nature of Services Chess Battle Hub provides, please refer to our General Terms & Conditions or do not hesitate to contact us using our standard contact form

What 'Personal Information' do we collect?

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

1. Information you provide us.

When you use any of our Services; and/or when you contact us directly by any communication channel (e.g., Chess Battle Hub support tickets, emails, phone), you may provide us Personal Information, such as name, email address, phone number, payment information (including bank, bank account and other related information), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents, if any (such as an ID card, driver’s license, passport, or official company registration documents).

When you use site or our Services, Chess Battle Hub may also use cookies or similar technology to collect extra data, including:

• your IP address - a numerical code to identify your device, together with the country, region or city where you are based
• your geolocation data - your IP address can be used to find information about the latitude, longitude, altitude of your device, its direction of travel, your GPS data and data about connection with local Wi-Fi equipment
• information on how you interact with our Services
• your payment information (such as bank account number, amount paid through using Services, history of payments performed through our site, and similar)
• your browsing history of the content you have visited on site, including how you were referred to site via other websites
• details of your computer, mobile, TV, tablet or other devices, for example, the unique device ID, unique vendor or advertising ID and browsers used to access our content

Chess Battle Hub will not collect special categories of data from you - such as Personal Information concerning your race, political opinions, religion, health or sexual orientation - unless you have chosen to provide that type of Personal Information to us.

Personal Information when you post comments about the Chess Battle Hub on other social media sites

If you have mentioned the Chess Battle Hub in posts on social media sites, then we may collect your social media handles, as specified below.

When you visit, download, and/or use any of our Services, when we use Personal Information to authenticate you, or Personal Information in the form of your IP address or your preferences we may collect aggregated usage Personal Information, such as Visitors' and Users' browsing and 'click-stream' activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor's or User's device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

3. Information we collect from other sources.

We may receive Personal Information about you from third-party sources, such as (i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, (ii) social media platforms, when you log-in or sign-up using your social media or other existing account (if applicable), we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; (iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

To provide our Services, we collect Personal Information about our Users. The Personal Information comes from you when you visit or use our Services, Personal Information we collect automatically, and Personal Information we collect from other sources

Users of users 'Personal Information':

We may also collect Personal Information pertaining to visitors and users of Organizers' websites or Services, such as information on chess tournament participants provided to us by Organizers as partners (“Users-of-Users”), solely for and on Users' (including Organizers') behalf, all in accordance with this Privacy Policy.

Chess Battle Hub jobs applicant information

We also collect information that is provided to us by Chess Battle Hub jobs candidates, when they apply to any of the open positions published at our site, by e-mail or otherwise. Any information collected for this purpose shall performed in line with GDPR and Data Protection Law.

Note on collection of Personal Information by third parties

Sometimes site may contain links to sites and Services that are not part of the Chess Battle Hub Chess family of offerings. These sites and Services have their own privacy policies. If you follow a link to these non-Chess Battle Hub site, you should read the privacy policy shown on their site. Please note that browsers you use to access Chess Battle Hub site may also gather certain information on you and that such platforms too have their privacy policies. Below you can find privacy policy or privacy settings links to some popular browsers:

• Internet Explorer
• Google Chrome
• Edge
• Firefox
• Safari
• Safari Mobile
• Opera

How we collect Personal Information

We collect Personal Information when you:

• use Chess Battle Hub’ services through any third party
• access and interact with site
• through cookies and other similar technology
• when you contact us via email, social media, our apps or similar technologies or when you mention us on social media

Why do we collect such ‘Personal Information’

We use your Personal Information for the following purposes:

1. To provide and operate the Services;
2. To further develop, customize, expand, and improve our Services;
3. To provide our Users with ongoing customer assistance and technical support;
4. To help us to update, expand and analyze our records to identify new customers;
5. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants' eligibility, monitor performance, contact winners, and grant prizes and benefits;
6. To analyze our performance and marketing activities;
7. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective Services;
8. To provide you with professional assistance, only upon your request;
9. To enhance our data security and fraud prevention capabilities; and
10. To comply with any applicable laws and regulations.

We use your Personal Information for the purposes set out in this Privacy Policy where:

1. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you or an Organizer (e.g. to collect and process your participation payment, pay the winner's prize, as specified by the Organizer, to provide you with our customer assistance and technical support);
2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Chess Battle Hub by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights

How we use your Personal Information

We use Personal Information collected through site provided Services only when we have a valid reason and the legal grounds to do so. We determine the legal grounds based on the purposes for which we have collected your Personal Information.

Legal grounds for using your Personal Information

The legal ground may be one of the following:

• Consent: You can withdraw your consent at any time by using Services available on site or by communicating with Chess Battle Hub using our contact form.
• Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have ordered a service from us and we need to use your contact details and payment data in order to process and deliver you a service (including financial report or receipt).
• Compliance with law: In some cases, we may have a legal obligation to use or keep your Personal Information.
• Our legitimate interests: Where it is necessary for us to understand Chess Battle Hub' users, promote our Services and operate the site efficiently for purpose of business activity. Examples of when we rely on our legitimate interests to use your Personal Information include:
• when Chess Battle Hub analyzes what content has been viewed on site, so that we can understand how they are used and improve our content
• to carry out marketing analyses to better understand your interests and preferences so that Chess Battle Hub can make our marketing more relevant to your interests and preferences. This includes when we promote our own products and Services. For example, we look at what you have viewed on site and apps and what Services you have bought (including what you have looked at and what Services you have bought on our other platforms, if available). You can opt out from having your Personal Information used for marketing analyses in accordance with this policy or in accordance with our Cookies policy
• to show you personalized advertising by identifying your interests and to create “segments” of particular types of users so that we may show you advertisements that may be more relevant to your interests and the 'segments' you may be in. These 'segments' are also used to inform the building of custom users so that we can identify our users across third party websites, such as social media platforms like Facebook
• for internal administrative purposes related to when you use our Services - such as our accounting, records and financial reporting - and to make you aware of any changes to our Services
• to collect and log IP addresses to improve the website and monitor website usage
• to personalize our Services by remembering your settings, and recognizing you when you sign in on different devices
• enabling you to share our content with others using social media or email
• when responding to your queries and to resolve complaints
• for security and fraud prevention, and to ensure that site and apps are safe and secure and used in line with our terms of use

Where we rely on cookies to collect any Personal Information, please see Chess Battle Hub Cookies policy for more information and how to manage your cookie choices.

Users-of-users' 'Personal Information'

Chess Battle Hub may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”) using all means of processing stipulated herein, solely on User's behalf and at their direction. For example, each of our Users is able to import their e-mail contacts from third-party Services like Gmail, or otherwise collect and manage contacts via their User Website. Such contacts are then stored with Chess Battle Hub, on the User's behalf

For such purposes, Chess Battle Hub serves and shall be considered as a 'Processor' and not as the 'Controller' as both such capitalized terms are defined in the European Union General Data Protection Regulation ('GDPR') and Serbian Law on Data Protection ('Data Protection Law') of such Users-of-Users Information.

The Users controlling and operating such User Websites shall be considered as the 'Controllers' of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.

The Processing of the Users-of-users' Personal Information shall take place within the territory of the European Union, Serbia or a third country, territory or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance to the Data Processing Agreement – Users ('DPA'). Any transfer to and Processing in a third country outside the European Union and Serbia that does not ensure an adequate level of protection according to the European Commission and Serbia, shall be undertaken in accordance with the GDPR, Data Protection Law and other applicable regulations in Serbia and European Union.

You are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users', and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.

Chess Battle Hub cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users (where applicable, such as Organizers' case) publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.

If you are a visitor, user or customer of any of our Users (such as Organizers), please read the following: Chess Battle Hub may not have a direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Chess Battle Hub on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If Chess Battle Hub is requested by our Users to remove any Users-of-Users Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the Data Protection Law and GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the prescribed periods.

Personal Information that we receive about you from other organizations

Adding to or combining the Personal Information you provide to us

Chess Battle Hub also uses Personal Information based on the content you have viewed on site and your interaction with the content to add you to groups with similar interests and preferences, so that we can make our online advertising more relevant. Sometimes Chess Battle Hub uses data about your interests or demographics that some of our global third parties have collected from you online to add you to these groups. Please refer to our cookie policy for more information on how we use cookies.

Using children's Personal Information

We do not aim any of our products or Services directly at children under the age of 15 and we do not knowingly collect Personal Information about children under 15.

Your right to object processing of your Personal Information

Upon visiting our Chess Battle Hub' site, we prompt you with a certain text of consent referring to our cookie policy and this Privacy Policy. This way we intend to immediately inform you on your right to object processing of your Personal Information. Both GDPR and Data Protection Law provide you with a right to object processing of Personal Information in case we process it for our legitimate interests, direct marketing purposes or other purposes (such as statistical needs).

The right to object to direct marketing is stronger than any objections you can make about other uses of your Personal Information. If you object, we cannot refuse your objection and must stop using your data for direct marketing purposes. For example, we cannot carry on using your data to try to sell or promote things to you.

If you wish to exercise your right to object or learn more about your right to object, please feel free to contact us via any media set in this Privacy Policy or at our site. We recommend you follow up any verbal request in writing because this will allow you to explain your concern, give evidence and state what you want to happen.

We may either accept or refuse your objection, if certain exceptions to your right to object are applicable, or in case we determine your request as 'manifestly unfounded or excessive', having particular circumstances in mind.

If your objection is successful, we must stop or not begin processing your Personal Information for that use. However, we may still be able to legitimately continue using your data for other purposes.

Your other rights in relation to your 'Personal Information'

You have a number of rights with regard to the Personal Information that we hold about you and you can contact us with regard to the following rights in relation to your Personal Information:

• You have the right to access, i.e. to receive a copy of the Personal Information Chess Battle Hub holds about you
• You have the right to correct and/or amend the Personal Information Chess Battle Hub holds about you (Right to rectification)
• Where applicable, you may also have a right to receive a machine-readable copy of your Personal Information
• You also have the right to ask Chess Battle Hub to delete your Personal Information (e.g. when Personal Information are no longer necessary for purpose they are collected for, if you withdraw your consent for Personal Information Processing or object such action, etc) or restrict how it is used (e.g. you consider Personal Information we process is inaccurate, you objected such processing, etc) consistent with the GDPR, Data Protection Law and other applicable regulations. There may be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out for you in response to your request
• Where you have provided us with consent to use your Personal Information, you can withdraw this at any time. Note that any withdrawal of consent does not impair legitimacy or legality of Personal Information we processed prior to such withdrawal
• Where applicable, you have a right to transfer of Personal Information, in case Chess Battle Hub is technically able to perform such action in a particular case

Chess Battle Hub agrees that it is imperative that you have control over your Personal Information. Pursuant to privacy regulations worldwide, Chess Battle Hub is taking steps to enable you to request access to, receive a copy of, update, amend, delete, or limit the use of your Personal Information. We are obliged to provide information upon your request and in a timely manner, but not later than 30 days as of such request.

Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).

You have the right to file a complaint with your local supervisory authority or with a Commissioner for Information of Public Importance and Personal Information Protection in accordance with Data Protection Law (but we still recommend that you contact us first).

If you are a Chess Battle Hub User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users’), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please mail your request to Chess Battle Hub, Veljka Dugoševića 54, 11000 Belgrade, Serbia or e-mail us at [info@chessbattlehub.com] with enquiry topic “Data Protection”. We will make reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.

We are not obliged to provide information relating to you if: (i) you already possess such Personal Information, (ii) providing Personal Information is impossible for us or may request inappropriate amount of time and costs, (iii) collection and disclosure of Personal Information is expressly prescribed by law in order to secure appropriate measures of protection of legitimate interests of persons to whom such information relate, (iv) confidentiality of Personal Information must be protected as a professional secret in accordance with law. However, should this be the case, we will ensure appropriate measures in order to protect your rights and freedoms as well as your legitimate interest in relation with such Personal Information.

Please note that permanently deleting your Chess Battle Hub account (if and where applicable) erases all of your Personal Information from Chess Battle Hub databases. After completing this process, you can no longer use any of your Chess Battle Hub Services, your account and all its data will be removed permanently, and Chess Battle Hub will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted account.

Security of your Personal Information

Chess Battle Hub has implemented appropriate technical and organizational controls to protect your Personal Information against unauthorized processing and against accidental loss, damage or destruction. Unfortunately, sending any information, including Personal Information, via the internet is not completely secure. Although we will do our best to protect your Personal Information once with us, we cannot guarantee the security of any Personal Information sent to our site while still in transit and so you provide it at your own risk.

Chess Battle Hub provides the online platform. Your data may be stored through Chess Battle Hub Chess’ data storage, databases and the general Chess Battle Hub applications.

When we share or sell your Personal Information

Within the Chess Battle Hub

Depending on where you live, we may share your Personal Information within the Chess Battle Hub Chess or related companies. We may share it in order to perform a contract with you, for administrative purposes, or when we have a legitimate interest in doing so. For example, Chess Battle Hub may share your data to understand how you interact across our Services or products or to tailor and offer relevant advertising to you.

With external organizations

Chess Battle Hub shares your Personal Information with other organizations that are not directly linked to us under the following circumstances:

Service providers - We may share your data with other organizations that provide Services on our behalf. We may do this to perform a contract we have entered into with you, where it is in our legitimate interests or with your consent. Examples of when we may share your data with service providers include sharing with:

• online payments processors who process credit and debit card transactions on our behalf (including but not limited to Monri WSPay provider)
• fraud management providers that help us to identify and prevent online fraud
• error tracking software providers, to help us diagnose and fix errors and optimize the performance of our website and apps
• service providers that help us carry out analytics, facilitate audience creation and segmentation and to measure our audience engagement.
• service providers that help provide us with insights and analytics that help us to improve our products and Services. For example, we may use Google Analytics to understand how visitors engage with site. If you don’t want Google Analytics to be used in your browser, you can install the ‘Google Analytics Opt-Out Browser Add-On’, provided by Google
• data management companies, that help us collect data via online forms and surveys

Advertising partners - Chess Battle Hub may also share your data collected through the site with its advertising partners (such as Google and Instagram), as set out in Chess Battle Hub cookie policy. These partners help us deliver relevant advertising across our website.

Agencies and authorities if required by law - Chess Battle Hub may reveal your Personal Information to any law enforcement agency, court, regulator, government authority, or in connection with any legal action if we are required to do so to meet a legal or regulatory obligation, where the request is proportionate, or otherwise to protect our rights or the rights of anyone else.

Event sponsors and partners - we may share your Personal Information with sponsors of Chess Battle Hub or Organizers' events and partners who we hold events with for marketing purposes when you have given your permission for us to do so.

Social media organizations - Chess Battle Hub may share your Personal Information with other organizations when our web page uses social plug-ins from these organizations (such as the 'Facebook Recommendations' function, Twitter's retweet function ). These other organizations may receive and use Personal Information about your visit to our site. If you browse our site or view content on our apps, Personal Information they collect may be connected to your account on their site. For more information on how these organizations use Personal Information, please read their privacy policies.

Organization/s that buy any of the Chess Battle Hub or related companies - We may share your Personal Information to any other organization that buys, or to which we transfer all, or substantially all, of our assets and business. If this sale or transfer takes place, we will use reasonable efforts to try to make sure that the organization we transfer your Personal Information to uses it in line with our privacy policy.

Any organizations which access your data in the course of providing Services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.

International data transfers

By using our Services and accepting our policy, you accept that data we collect may be potentially transferred to, stored and processed in any country or territory where Chess Battle Hub, its potential affiliates or service providers are based or have facilities. While other countries or territories may not have the same standards of data protection as those in your home country, we will continue to protect Personal Information that we transfer in line with this Privacy Policy.

Whenever we transfer your Personal Information out of the Serbia or European Economic Area (EEA), Chess Battle Hub ensures similar protection and put in place at least one of these safeguards:

• Chess Battle Hub will only transfer your Personal Information to countries that have been found to provide an adequate level of protection for Personal Information in accordance with Data Protection Law or GDPR.
• Chess Battle Hub may also use specific approved contracts that use Standard Contractual Clauses either approved in accordance with Data Protection Law rules or GDPR, all for the protection of Personal Information where appropriate, with our service providers that are based in countries outside the Serbia or EEA, including those based in the US and Australia. These contracts give your Personal Information the same protection it has in the Serbia and EEA.

If you are interested to learn more about whether and how international Personal Information transfers take place, or what measures do we take in order to keep Personal Information safe during such actions, please feel free to reach us via any contact channel left in this Privacy Policy or on our site.

How long Chess Battle Hub keeps your Personal Information

Chess Battle Hub keeps your Personal Information for only as long as we need to. The criteria on determining how long we need your Personal Information depends on what we are using it for, as set out in this Privacy Policy. For example, we may need to use it to answer your queries about a product or service and as a result may keep Personal Information while you are still using our product or Services. We may also need to keep your Personal Information for accounting purposes in certain cases, for example if you use any service Chess Battle Hub offers online. If we no longer need your data, we will delete it or make it anonymous by removing all details that identify you. If we have asked for your permission to process your Personal Information and we have no other lawful grounds to continue with that processing, and you withdraw your permission, we will delete your Personal Information. Unless specifically requested by the User, Chess Battle Hub will not notify its users about deletion, correction, limitation of processing or other actions it is required to undertake pursuant to applicable regulations as the nature of Chess Battle Hub' Services would require it to spend inadequate time and assets in order to do so. However, Chess Battle Hub will adequately notify any of its Users on such actions, if individually requested to do so, all in line with GDPR, Law on Data Protection and this Privacy Policy.

How Chess Battle Hub may contact you

If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.

Cookies and similar technologies

When you visit site or when you use our apps, we may collect Personal Information from you automatically using cookies or similar technologies. A cookie is a small file that can be placed on your device that allows us to recognize and remember you

This privacy policy includes our cookie policy (accessible through the site), where you can find details of our key advertising partners. By providing consent in accordance with our cookie policy and this Privacy Policy, you expressly agree that we may automatically process Personal Information in accordance with your consent, our policies, GDPR and Data Protection Law.

Contact us for information about how we use your Personal Information

If you have any questions about how we use your Personal Information or if you have a concern about how your Personal Information is used, please contact Chess Battle Hub, Veljka Dugoševića 54, 11000 Belgrade, Serbia, or email [info@chessbattlehub.com] with enquiry topic “Data Protection”. If you have a question about anything else, please see Chess Battle Hub Contact page here.

Changes to this Privacy Policy

If we decide to change our privacy policy, we will post the changes here. The most recent changes to this privacy policy were made on: ● 14 December 2023 A list of all previous changes is available upon request.